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Full marks for Rand-Air’s campus contract!

Recently, Rand-Air ‘passed the test’ with flying colours, delivering a 24-hour turnaround hire to a tertiary education college in Gauteng.
Since 1973, Rand-Air – a part of the global Atlas Copco Group – has developed a reputation as the recognised leader in supplying portable air, flow, lighting and power equipment to the local rental market. The company is driven by an ethos of people development; and also of exceeding expectations, and delivering customer-centric, excellent service.

Rand-Air recently supplied generators to certain of the college’s campuses, as part of a repeat hire contract agreement with this customer.
“This is a long-standing, loyal customer from way back in 2008, when Rand-Air developed a relationship with a college which has several campuses located throughout the province – and they have been a pleasure to service since 2014,” says Benita Oosthuizen, Sales Consultant for Rand-Air Gauteng. Oosthuizen explains that the college’s campuses require standby power to be available during the bi-annual examinations which take place throughout the country: “With students working on laptops, the last thing one needs is a power shortage,” she observes, adding that until recently, Rand-Air supplied generators to each of the campuses, twice a year.

“This was dependent on the customer’s requirements, and there have been occasions when they have hired equipment from us three times during the year,” she elaborates. The bi-annual rentals usually last approximately a month — June/July and November — to prevent power loss in the event of load-shedding, cable theft or other unforeseen occurrences.
For the most recent hire, three generators were supplied, namely two 300kVA and one 500kVA, as Oosthuizen explains that, during the recent national lockdown, some of the campuses – depending on their proximity to each other – merged. “The largest campus, home to our customer’s head office, required the 500kVA generator,” Oosthuizen advises. “We are supplying the 300kVA generators to two others as well, this time around,” she adds.

“The lockdown also entailed the hire being postponed to September, as everything was closed before then, in June and July,” she notes.
“The hire was finally placed on the 4th September, a Friday, for delivery on that Saturday, 5th September, finishing on the 25th September.” This 24-hour turn-around required logistical juggling which was met with the trademark smooth delivery and expectation-exceeding service for which Rand-Air is so well-known. “This tight deadline meant securing and delivering three generators, all with their associated cabling and COCs (certificate of compliance) – including dispatching an electrician to install them – at the various relevant campuses. The aim was to ensure that the generators were installed and functioning in time for the examinations to commence on that Monday,” she says, adding that this objective was of course achieved.

Oosthuizen comments that finding solutions is part of Rand-Air’s every-day customer service; and explains that while the lockdown constrained travel and severely limited face-to-face customer interaction, it motivated her – and all her fellow sales consultants – to ensure that contact was maintained, that queries were resolved and that solutions were indeed found. “It was a challenge, as we usually visit a customer’s premises or the site and can assess physically what their needs are. During the lockdown, the Rand-Air sales team put a huge emphasis on telephonic contact, but not even that would suffice at times, as it was challenging to understand the exact situation on-site without actually being there. “We therefore had to be innovative and creative, requesting customers to send us photographs, voice notes, sms’s and emails – as well as to use Teams and WhatsApp – to communicate what it was that they required!” she says.

“However, what always stands us in good stead is that – in true Rand-Air fashion – we know our customers’ requirements even before they do, so we are typically well-equipped to handle queries and orders expeditiously,” she adds enthusiastically. In this case, through Rand-Air’s renowned hands-on approach and understanding of the customer’s requirements, Oosthuizen says that she was able to meet the institutions’ tight deadline. “The deep understanding of our customers’ requirements meant that Rand-Air was able to meet the strict delivery deadline of the generators to the various campuses, in time for their examinations to commence on the Monday. In fact, I think we passed the test with flying colours — and no crib notes needed!” she concludes.

Rand-Air strikes gold – again! – Repeat hire to long-standing customer in the gold mining sector

Rand-Air has been the established leader in the local portable air compressor and generator rental market for 47 years, recently also introducing pumps to its popular rental range. With a central ethos of exceptional customer service – coupled with the regular training and development of its people – the company’s dedication to excellence has paid off once again: this time, in the form of valuable repeat business from a long-standing customer in the gold mining sector.

Recently, Rand-Air secured a repeat hire with a long-standing customer in the mining industry – based on a relationship dating back to 2014 – when the need arose for underground compressors for the mine, and Rand-Air was able to meet their very specific requirements.

In fact, Rand-Air was the only company then – and still is now – able to supply the customer with underground compressors modified to their particular specifications.

This is according to Rand-Air sales consultant Marinda Enslin, who collaborated closely with the customer to ensure that their very specific requirements were met.

“Our most recent hire to this customer was two Atlas Copco GA110 electric compressors, for use in underground drilling and secondary support for expansion mining in high productivity areas,” she advises.

Enslin explains that the excellent one-day turnaround time for delivery was based on the close relationship that Rand-Air enjoys with its customer base:

“We develop strong and intuitive relationships with our customer base, anticipating as far as possible what – and when – they will have a requirement. So when it came to this latest hire, when the customer requested the compressors, we had them in stock and were able to deliver to the mine on the same day.

We learn everything there is to about our customers; and furthermore, we encourage their input and feedback to us. This in turn ensures that we have anticipated their needs before they even realise that they may require a specific piece of equipment. This makes for an extremely quick and efficient turnaround time, preventing downtime and a loss of productivity – all very advantageous from the customer’s perspective,” she observes.

“Currently, this customer has a total of nine underground compressors on hire from us, all varying in size from GA75s to GA110s, depending on the various requirements.”

Enslin says that each of the Atlas Copco GA110 electric compressors supplies a free air delivery of 710CFM at a working pressure of 7 Bar. “The compressors are fitted with a 525V 110kW electric motor and are specifically modified to operate underground, with all conversions done as per mine specifications,” she adds.

“We collaborated with the customer throughout the compressor selection process, to ensure that their operations run the minimal number of compressors, in the most efficient way. Rand-Air offers a total solution concept, tailored to each specific customer site’s requirements; and thereby ensuring that our customers can focus on their core business, while we take care of their equipment rental requirements,” she adds.

The compressor designs are compact, with a reduced footprint to fit into the spaces where they need to work. They are manufactured with a robust steel canopy and are on a skid-mounted frame, which is designed for a forklift to fit into, so that the customer can easily move the compressor to their next level of production.

In addition, the machines are fitted with steel roof panels and steel grating panels, with all components assembled on the manufactured frame. They also have a standard 525V power supply.

“For optimised visibility underground, the frame structure is lined with red and yellow demarcation tape,” Enslin adds.

“The customer was highly impressed with our service all round, including having technicians on site to assist them when we delivered the compressors; along with the fact that their machines were delivered on time and are now running smoothly.”

Enslin points out that as the demand for gold increases, Rand-Air will be concluding many more hires in this sector:

“We look forward to providing our underground compressors to many more customers in the mining sector, ‘striking gold’ with our service and technology excellence,” she concludes.

A ‘Heads-up’ from Rand-Air for the mining sector

Atlas Copco launches mobile electric Variable Speed Drive compressor range, made for tough environments

Atlas Copco’s intuitive, easy-to-use Smart Air Xc4004 controller puts users in complete control

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